Frequently Asked Questions
Everything you need to know about your Ramy Brook shopping experience.
What is your return policy for online orders?
We offer returns on unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the ship date. Items marked as Final Sale are not eligible for return or exchange.
How do I determine my size in Ramy Brook designs?
Our styles are designed to be contemporary and flattering. We provide a detailed Size Guide on each product page with specific measurements for bust, waist, and hips to help you find your perfect fit.
When will my order ship and how can I track it?
Standard orders are typically processed within 1-2 business days. Once your order ships, you will receive a confirmation email containing a tracking number to monitor your delivery status in real-time.
Do you offer international shipping?
Yes, Ramy Brook ships to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern payment solutions like PayPal, Apple Pay, and Klarna for interest-free installments.
How should I care for my silk and specialty fabric garments?
To maintain the longevity of our signature silk and delicate fabrics, we generally recommend professional dry cleaning. Please refer to the specific care label located inside each garment for detailed instructions.